📦 Return and Refund Policy

At Setghar, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

🔄 Returns

You may request a return within 7 days of receiving your order. To be eligible, the product must be:

• Unused, unwashed, and undamaged
• In the same condition as received
• In its original packaging with all accessories, manuals, tags, and invoice included

✅ Return Reasons We Accept

• Damaged or defective product received
• Wrong product received
• Missing parts or accessories
• Product significantly different from what was shown on our website

❌ Return Reasons We Do Not Accept

• Product has been used, installed, washed, or damaged by the customer
• Packaging, accessories, or invoice is missing
• Customer ordered the wrong item, size, color, or variant by mistake
• Customer changed their mind after receiving the product
• Damage due to misuse, improper installation, or negligence
• Items marked as non-returnable or final sale

🛠️ Damaged, Defective, or Wrong Product

Contact us within 48 hours of delivery with the following:

• Order number
• Clear photos or videos of the issue
• Photos of outer packaging
• Photos of missing, broken, or incorrect parts (if applicable)
• A short explanation of the issue

Our team will review and decide whether the product qualifies for a return, exchange, replacement, or refund. Requests without supporting photos or videos may not be approved.

🚚 Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), we will guide you through the return process. For other approved returns, the customer may be responsible for return shipping charges.

💰 Refunds

Once we receive and inspect the returned product, we will notify you of the refund decision. If approved, refunds are processed within 7 to 14 working days via:

• Bank transfer
• JazzCash / Easypaisa
• Original payment method (where available)

For Cash on Delivery orders, refunds are processed via bank transfer or mobile wallet after confirmation.

🔁 Exchanges

We may offer an exchange if the product is defective, the wrong product was delivered, or the product is available in stock. If the same product is unavailable, we may offer a refund or an alternative product.

🛑 Order Cancellation

You may cancel your order before it is dispatched. Once shipped, cancellation is not possible. However, you may apply for a return after receiving the product, subject to this policy.

📞 Contact Us

For return, refund, or exchange requests, please contact us at:
Email: support@setghar.com
Whatsapp: 03104822270
Please include your order number and issue details so we can assist you quickly.

⚠️ Important Note

Setghar reserves the right to refuse any return or refund request if the product does not meet the conditions mentioned in this policy. This policy may be updated from time to time without prior notice.