Shipping policy
Shipping Policy
Last updated: June 18, 2026
🚚 Shipping Policy
Thank you for shopping at SetGhar. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
📦 Order Processing
After you place an order, our team reviews the order details and prepares the order for dispatch.
Order processing usually takes 1 to 3 working days, depending on product availability, supplier confirmation, payment confirmation, and order volume.
Orders placed on Sundays, public holidays, or during high-volume sale periods may take additional time to process.
For COD orders, processing begins once our team verifies your order via phone or WhatsApp.
🗺️ Delivery Areas
We currently deliver orders within Pakistan, subject to courier service availability in your area.
Some remote areas, restricted areas, or areas not covered by our courier partners may require additional delivery time or may not be serviceable.
⏱️ Estimated Delivery Time
Estimated delivery time depends on your city, address, courier service, and product availability.
- Major cities: Usually 3 to 7 working days after dispatch
- Other cities and remote areas: Usually 5 to 10 working days after dispatch
These delivery times are estimates only and are not guaranteed.
Delays may happen due to courier delays, weather conditions, public holidays, strikes, road closures, high order volume, supplier delays, or other events outside our control.
💰 Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you confirm your order.
Shipping charges may vary based on product weight, product size, delivery location, courier charges, and any promotional offer available at the time of purchase.
💵 Cash on Delivery
If Cash on Delivery is available for your order, you must pay the full order amount to the courier at the time of delivery.
Please keep the exact payment amount ready to avoid delivery issues.
The courier may refuse delivery if payment is not made at the time of receiving the parcel.
✅ Order Confirmation
For some orders, our team may contact you by phone, SMS, WhatsApp, or email to confirm your order details before dispatch.
If we are unable to confirm your order, or if the provided contact information is incorrect or unreachable, your order may be delayed or cancelled.
🔍 Tracking Information
Once your order is dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or other available communication methods, where applicable.
Please note that tracking updates are managed by the courier company and may take some time to appear after dispatch.
🏠 Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete shipping address, including house number, street, area, city, and reachable phone number.
SetGhar will not be responsible for delivery delays, failed delivery, or return of parcel caused by incorrect, incomplete, or unreachable customer details.
If a parcel is returned due to incorrect address, refusal to receive, or customer unavailability, additional delivery charges may apply for re-shipping.
⚠️ Delivery Attempts and Failed Delivery
Courier companies usually attempt delivery according to their own delivery process.
If the customer is unavailable, does not answer calls, refuses the parcel, or fails to receive the parcel, the order may be returned to us or the supplier.
In such cases, SetGhar may cancel the order or ask the customer to pay additional charges for re-delivery.
📋 Product Inspection at Delivery
Please check the parcel packaging at the time of delivery.
If the package looks badly damaged, opened, or tampered with, you may refuse delivery and contact us as soon as possible.
If you receive a damaged, defective, wrong, or incomplete product, please follow our Refund Policy and contact us within the required time with your order number and clear photos or videos of the product and packaging for verification.
⏳ Delays Outside Our Control
SetGhar is not responsible for delays caused by courier companies, supplier delays, natural events, government restrictions, road closures, strikes, weather conditions, public holidays, incorrect customer information, or other circumstances outside our control.
📧 Contact Us
For shipping or delivery-related questions, please contact us at: