Terms of service
Terms of Service
Last updated: June 18, 2026
Overview
Welcome to SetGhar. The terms “we,” “us,” and “our” refer to SetGhar.
These Terms of Service explain the rules for using our website, placing orders, purchasing products, and using our services.
By visiting our website, browsing products, creating an account, placing an order, or using any part of our store, you agree to these Terms of Service, along with our Privacy Policy, Refund Policy, and Shipping Policy.
If you do not agree with these terms, please do not use our website or services.
These Terms of Service are provided for general store policy purposes and do not replace legal advice.
1. Use of Our Website
You agree to use our website only for lawful purposes.
You must not use our website in any way that may damage, disable, overload, or interfere with the normal operation of the store.
You are responsible for ensuring that any information you provide to us is accurate, complete, and up to date.
2. Account and Customer Information
You may be asked to provide information such as your name, phone number, email address, billing address, shipping address, and payment details when placing an order.
You agree that all information provided by you is correct and belongs to you.
You are responsible for keeping your account login details secure and for all activity under your account.
3. Products and Product Information
We try our best to display product details, images, prices, descriptions, availability, colors, sizes, and features as accurately as possible.
However, product colors and appearance may vary slightly because of screen settings, lighting, photography, or supplier-provided images.
Product descriptions, prices, and availability may be changed or updated at any time without prior notice.
We reserve the right to limit the quantity of any product, discontinue any product, or refuse any order where necessary.
4. Orders and Order Acceptance
When you place an order on our website, it means you are making an offer to purchase the selected product.
Your order is accepted only after we confirm it and process it for dispatch.
We reserve the right to accept, reject, cancel, or limit any order for reasons including, but not limited to:
- Product unavailability
- Incorrect pricing
- Suspicious activity
- Incomplete customer information
- Delivery-area limitations
- Payment issues
If we cancel an order after payment has been received, we will guide you regarding the refund process.
5. Prices, Payments, and Billing
All prices shown on our website are subject to change without notice.
The final amount payable will be shown at checkout before you confirm your order.
Depending on availability, we may accept payment methods such as:
- Cash on Delivery
- Bank transfer
- Mobile wallet
- Debit or credit card
- Other payment options shown at checkout
You agree to provide accurate payment and billing information.
We are not responsible for delays or failed orders caused by incorrect payment details, incomplete information, or third-party payment issues.
6. Shipping and Delivery
We aim to deliver orders within the estimated delivery time shown on our website or communicated to you.
Delivery times are estimates and are not guaranteed.
Delivery may be delayed due to:
- Courier delays
- Supplier delays
- Weather conditions
- Public holidays
- Strikes
- High order volume
- Incorrect address details
- Events outside our control
Customers are responsible for providing a correct and complete delivery address and reachable phone number.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to our Refund Policy.
Please read our Refund Policy carefully before placing an order.
Customers requesting a return, exchange, or refund may be required to provide:
- Order details
- Clear photos or videos of the product issue
- Photos of the packaging for verification
We reserve the right to approve or reject return, exchange, or refund requests if the product does not meet our return conditions.
8. Order Cancellation
You may request cancellation before your order is dispatched.
Once an order has been shipped, it may not be possible to cancel it.
If the order has already been dispatched, you may request a return after receiving the product, subject to our Refund Policy.
9. Third-Party Services and Links
Our website may include third-party tools, payment services, courier services, apps, links, or features.
These third-party services may have their own terms and policies.
We are not responsible for the content, accuracy, policies, or performance of third-party websites or services that are not controlled by SetGhar.
10. Relationship with Shopify
SetGhar is powered by Shopify, which helps us operate our online store and provide our services to customers.
However, any purchase made from our store is made directly with SetGhar.
By using our website, you understand and agree that Shopify is not responsible for any product, sale, delivery, return, refund, exchange, loss, damage, or dispute related to your purchase from SetGhar.
11. Privacy
Your personal information is collected, used, and protected according to our Privacy Policy.
By using our website or placing an order, you agree that we may collect and use your information for:
- Order processing
- Delivery
- Customer support
- Fraud prevention
- Marketing where permitted
- Other purposes explained in our Privacy Policy
12. Intellectual Property
All website content, including text, images, graphics, logos, product information, layout, design, and other materials, belongs to SetGhar or is used with permission from suppliers, partners, or service providers.
You may not copy, reproduce, distribute, modify, upload, publish, or use our website content for commercial purposes without our written permission.
13. Customer Reviews, Feedback, and Submissions
If you submit reviews, comments, suggestions, photos, videos, or other feedback to us, you agree that we may use, display, edit, or share that feedback for store improvement, customer support, marketing, or promotional purposes, where permitted by applicable law.
You must not submit false, offensive, misleading, illegal, harmful, abusive, or copyrighted content that you do not have the right to use.
14. Errors, Inaccuracies, and Omissions
Sometimes our website may contain typographical errors, incorrect prices, incorrect availability, incomplete descriptions, or other mistakes.
We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice.
15. Prohibited Uses
You agree not to use our website or services:
- For any illegal, fraudulent, harmful, or abusive purpose
- To provide false or misleading information
- To interfere with the security or operation of our website
- To upload viruses, malware, spam, or harmful code
- To copy, scrape, or misuse our website content or product data
- To violate the rights of SetGhar, our customers, suppliers, Shopify, or any third party
We may block access, cancel orders, or take necessary action if we believe these terms have been violated.
16. Disclaimer of Warranties
We aim to provide a reliable and accurate shopping experience, but we do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.
Products are provided as described on the product page, subject to our return and refund conditions.
To the fullest extent permitted by applicable law, we do not provide warranties beyond those clearly stated by us, the manufacturer, or the supplier.
17. Limitation of Liability
To the fullest extent permitted by applicable law, SetGhar will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Our responsibility for any claim related to a product or order will not exceed the amount paid by the customer for that specific product or order, unless otherwise required by applicable law.
18. Indemnification
You agree to protect and hold SetGhar, its team, service providers, suppliers, and partners harmless from claims, losses, damages, or expenses caused by your misuse of our website, violation of these Terms, violation of law, or violation of any third-party rights.
19. Governing Law
These Terms of Service are governed by the laws of Pakistan, unless another law is required to apply under applicable consumer protection rules.
Any dispute should first be raised with us through our customer support email so we can try to resolve the matter fairly and quickly.
20. Changes to These Terms
We may update, change, or replace any part of these Terms of Service from time to time.
The latest version will be available on this page.
Your continued use of our website after any changes means you accept the updated Terms of Service.
21. Contact Information
If you have any questions about these Terms of Service, please contact us at: